If you are not thinking about customers, you are not thinking. (Ted Levitt)
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A series of downloadable 1 minute videos that are broadcast weekly, and aimed at front-line staff who deal with customers.
These will be available as downloads, on DVD (to avoid bandwidth problems,) or even sent to personal smart phones, and they always pack a powerful
lesson about delighting customers. Have Aki in your office every week, creating passion for customer care, and motivating your team to do something
– anything – to delight your customers. These weekly flash bulletins can be used to reinforce training that has already taken place, as a reminder of what is important,
used in your training courses to enhance your lessons, and even to build new skills and attitudes for your people. They can be watched over and over again,
and we will even customise them by recording topics of special interest to your company, and inserting your logo into the video. And all of this for less than
$1, (R7,) a week per employee.
Also coming soon! The Sales Flash Bulletin. Weekly hints and tips for salespeople that they can apply immediately, and use to become incredibly
successful in their sales calls.
Nobody likes getting customer complaints, and most companies and their people are pretty awful at dealing with customer unhappiness and difficulties. In this 60-minute DVD we will show you how to get it right, and share lots of examples of the things that work – and don’t work, when dealing with disappointed customers. This entertaining and impactful DVD is designed in a way that it can be viewed on its own, or used in as part of a training workshop that can last for one or two days. The pack includes a facilitator guide for conducting a training workshop, handouts that you can copy for your delegates, and we will even include copies of the beautifully designed PowerPoint slides that you can use to conduct training.
There are some businesses that just have the knack of creating amazing and exciting experiences for their customers. Even the most conventional of businesses can do this, and in this fun-filled DVD we will highlight the secrets of creating mind-blowing experiences for your customers. Learn about how one toilet paper manufacturer added value for their consumers by using iPhone Apps. See how there are six “buzz-buttons” that any business can use to create excitement. Discover the best way to plan events and customer spaces that will have them wanting to come back again and again and again. In this DVD we share many examples of companies that have managed to thrill their customers – and you will learn dozens of hints how you can do the same. The DVD is accompanied by a booklet that summarises the principles, and a guide for how you can create amazing experiences for your customers.
Let’s face it: more than 80% of all employees, at all levels of the company, feel “disengaged.” Work is not always fun, and most people feel unappreciated, underpaid, overworked, and pretty darn miserable. But you can change this. In this DVD, we show you how to create a team of highly enthusiastic, motivated and committed people who will go out of their way to delight your customers, and be productive. We show you how you can turn ducks into eagles, and frogs into princes, how to become a company and leader that people would love to work for. We share dozens of stories about simple things that you can do to get an immediate positive response from even the most depressed people.
“People don’t do business with a company, they do business with people who represent that company and can commit its resources and support. And people the world over do business with people they trust and respect.”
Carly Fiorina, Chairman and CEO of The Hewlett Packard Company (Retired)
