E-mail Address: *

As a customer, do you think that customer service and customer care has improved in the past few years? *

Yes, I have noticed that most businesses seem to be doing better Not sure or I haven’t really noticed any improvement No, it’s definitely worse than before, and most businesses have along way to go

In your company, do you think that your business is effective in customer management? *

Yes, we try really hard to make sure all of our customers have positive experiences We’re pretty much average, and there is some room for improvement We’re awful at dealing with customers, and I sometimes wonder how we will sustain our business

Which company has given you a fantastic experience recently, and what made it so good? *

Is there any company where you experienced awful and poor customer service,
and what was it that made it so bad? *

What do you think are the most urgent things that companies need to do to manage their customers
Better and improve our experiences? *

Thanks for your help! Your opinion really counts.

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