If you are not thinking about customers, you are not thinking. (Ted Levitt)
MyCustomer.com – Current trends and articles, with leads to other websites
Customerservicemanager - eMagazine for Customer Service Professionals, with leads to other websites
Blueoceanstrategy.com - Chan Kim and Renee Mauborgne’s personal website for Blue Ocean Strategy and Value Innovation
TomPeters.com/ - One man who has changed the business world
Thecustomerframework.com - Probably the best tools for customer management, and for understanding the Customer Management Assessment Tool (CMAT)
Reap.co.za - Doug Leather’s website, linked to The Customer Framework in the UK
Cexino.com - Customer experience innovation. Some lovely ideas in a funky website
Customercare.com - Also a nice source of articles and trends. Ignore the IT stuff
Customerservicepoint.com - See the articles
Experiencematters - Nice blog from Bruce Tempkin
Customerbliss.com - Jeanne Bliss has some nice ideas to share.
Crmbuyer.com/story/ - Read the articles – most interesting.
Billhogg.ca - Like his stories of customer experiences
Customer.com - They got the website name I wanted! Go to articles in Resource Centre
Hccmsite.co.uk - Recently met Prof Moira Clark, and I loved her presentation. The whole HCCM thing is quite new, but looks promising.
Customerthink.com - Another brilliant source of articles
TED.com – Ideas worth spreading, and some brilliant presentations. Love this concept of sharing for free. It’s what the internet is all about
Trendwatching.com – Great monthly newsletter, maybe my favourite of all with new cool marketing trends
Insideinfluence.com - Influence and persuasion skills. Book is also great
Slideshare.com – A great place for sharing PowerPoint slides. Like YouTube for PowerPoint
Tonymanning.com - One of my favourite guru’s – and a great South African. Tony’s reading list is also fantastic, and I’m not going to repeat everything on my website.
Studymarketing.org - Nice resources for all topics
Adweek.com - Some brilliant videos of ads here. Also look at Brandweek.
Ruthtearle.comand Changedesigns.co.za - Ruth Tearle is one of my favourite people, and her products are just stunning. If you can attend her seminars, or hire her for your company, you won’t be sorry
Businesswarriors.co.za - Pete Carruther’s Weekly Newsletter is practical and helpful especially for small business owners
Socialemailmarketing.eu - Email and internet marketing hints.
